Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same UNUSED condition that you received it, unworn or unused, with tags, and in its original packaging.
For refunds (if applicable), please send an email to sales@theroyalimperial.com with your full name, order number, item description, and the reason for your return.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at sales@theroyalimperial.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards or orders received and delivered after 30 days.
Exchanges
The fastest way to ensure you get what you want is to begin the return process for the item you have and want to exchange, and once the return is accepted, make a separate purchase for the new item. Store credit will be offered at our discretion.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Also, upon approval of your refund, TheRoyalImperial.com will refund the value of the goods returned but will NOT refund the value of any shipping costs paid.